Delivery & Returns

Delivery

We aim to process all orders as quickly as possible, and orders are generally dispatched within 3-5 working days.

UK Delivery

Our UK mainland delivery charges are;

£1.99

or £3.99 for Royal Mail 1st Class.

And currently FREE for UK orders of £19.99 and over!

If your order has not arrived after 15 days please contact us.

International Delivery

USA / Canada / Australia / New Zealand / Rest of the World - £10.00

If the actual International postage charge is less than what you've paid, then the difference will be refunded to you.

Shipping fees are very variable at the moment and regularly change.

 

Sticky Roll and all of the Wild Spider Designs products can be shipped internationally, however shipping prices are especially high at the moment, (I'm so sorry, I really hate that it is, but it is beyond my control!) There is a flat shipping rate for all international orders, however if it costs less to send your order, then I will always refund the difference to you or cover the cost if it is more.

I am currently looking for a distributor in the US and in Australia and New Zealand, so I can get Sticky Roll to you much faster and for a far lower shipping fee!

In the meantime, if you would like a quick quote for the any of the products are interested in, then please contact me on the chat or email me at toni@wildspiderdesigns.com

USA / Canada / Australia / New Zealand / Rest of the World - £10.00 

If the actual International postage charge is less than what you've paid, then the difference will be refunded to you.

If your country is not listed then please contact us for a quote.

 

Returns

We really hope you love your purchases from Wild Spider Designs, however if you need to return any items we are happy to offer you a full refund, excluding the cost of delivery, if you cancel your order and return the items to us within 30 days.

To be eligible for a return, all goods must be in a saleable condition and in their original packaging.

You are responsible for the return postage costs, however if your item is faulty then we will refund your return postage when we process your exchange or refund.

To arrange a refund or exchange please contact toni@wildspiderdesigns.com